• Colin Carmona-Murphy

What are your top three tips for delivering training for technology implementations?


Over the past few years, I have had the pleasure of leading numerous training classes, courses, and providing on-the-job support for users undergoing large-scale job process change. In the video below or on our Harbinger YouTube channel, I review three of my favourite techniques and tips that I have learned to enable effective training programs for enterprise-level change programs. These tips will increase retention and understanding while creating a better learning experience, ultimately leading to the desired project outcomes.



My top 3 tips are as follows:

  1. Know your Audience

  2. Repetition

  3. Crafting a Story

While my list of tips is by no means exhaustive, I believe any trainer, regardless of experience, can include these three principles in their classroom – be it virtual or in-person – and produce a practical and rewarding experience for the learner.

Know your Audience