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Join our Team

Why Harbinger?

Listed on Canadian Business' Start Up list for Top New Growth Companies in 2020, Harbinger fosters a culture of innovation and development. We are a small but dynamic team. We encourage and support DE&I and are looking for team players who are willing to learn and grow while also bringing their ideas so that we can learn and grow.

 

Current Openings

There are no current job openings. Please check back soon or send us your resume for future openings. 

Filled Positions

Instructional Designer and Trainer

Role Description

The Instructional Designer/ Trainer is responsible for the development, upkeep, and delivery of end-user training and support materials.

 

Responsibilities

  • Development of instructor-led courses and ongoing support materials

  • Development of eLearning or other self-paced course content

  • Ensure internal reviews of learning content and course materials

  • Ownership of the training data over the Build and Test phases of a project or engagement. Liaises with client technical resources to ensure courses address training environment technical infrastructure requirements and limitations (including LMS eLearning integration)

  • Ensure that the development of all training documentation is aligned with the associated strategies and plans

  • Adheres to defined standards for all course materials

  • Follows quality assurance development process, thereby ensuring consistency in approach and content

  • Gather, review, and validate learning requirements

  • Identify learning objectives and user requirements

  • Acquire source materials, organize content into meaningful learning chunks and create design documents (e.g. course outlines) within the content development process

  • Create assigned end-user training documentation and ongoing support material, according to defined standards

  • Work closely with designated project resources and their SMEs

  • Design instruction that reflects an understanding of the diversity of learners and groups of learners.

  • Develop, input and test appropriate training data in the training systems (where required)

  • Manage technical links and interfaces between the content and learning system (i.e. LMS, intranet, internet)

  • Follows the course change process

  • Ensure training development timelines and deliverables are met

  • Supports train-the-trainer workshops

  • Coordinate and facilitate training for client training developers if required

  • Proactively identify and address risk areas associated with the end-user training program

  • Willing to travel

 

Skills and Qualifications

  • Bachelor’s Degree in English Literature, Journalism, Business, Instructional System Design, Education or other similar disciplines, (or 5+ years instructional design and delivery experience)

  • 3+ years of instructional systems design or adult education and training development experience

  • 3+ years of experience delivering training to business users, specifically ERP system solutions

  • Willing to travel

  • Experience within a dedicated training/learning and development environment; able to apply modern adult learning principles and theories to the design of course content, instructor materials and student materials

  • Aptitude for learning computer applications and enthusiasm for learning and for teaching others

  • Strong knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, style and grammar

  • Able to organize information into hierarchies, flows, taxonomies or other structures to clearly convey information to learners

  • Proven ability to consult with stakeholders to identify training development and delivery requirements

  • Plan, prioritize, organize, and coordinate course development

  • Experience developing learning documents and materials (e.g. storyboards, presentation materials, participant guides, job-aids)

  • Advanced application software skills including Windows, PowerPoint, Word & Excel

  • Experience with eLearning authoring tools such as Captivate or Articulate

  • Able to work with a team of client trainers and SME to provide coaching and mentoring as required

  • Able to deliver classroom and virtual learning, motivating learners through effective training methodologies both in group and individual classroom dynamics

  • Strong verbal communication and presentation skills. Comfortable training in front of large audiences

  • Strong facilitation and meeting skills

  • Strong BA skills

  • Determine the success of course content through aggregation and analysis of customer and student feedback

  • Promotes change initiatives—positive, team player—open to change

  • Demonstrates patience necessary to respond to end-user learning needs in a productive manner

  • Proactive, dynamic, motivational, collaborative

  • Experience with the manufacturing industry, an asset

  • Experience with franchised businesses, call centers, trades, an asset

 

Compensation:

  • Salary 55-75K + bonus;

  • Medical and Dental benefits

JDE Training Delivery – End-User Trainer and Instructional Designer

Status: Contract
Location: Remote/Virtual
Travel: Currently travel is not required
Contract Duration: 6 Months - March 14, 2022 – Sept 9, 2022 (with possibility of extension)

Role Description

Trainer is responsible for delivery of end-user training and support materials, including update of training content as required and providing end-user support.

Responsibilities

  • Deliver end user training of JDE training content/ program

  • Update or maintenance of existing training and support materials

  • Ownership of the training data over the duration of the project or engagement

  • Ensure that the development of all training documentation is aligned with the associated strategies and plans

  • Adhere to defined standards for all course materials and training schedule

  • Work closely with designated project resources and their SMEs as required

  • Develop, input and test appropriate training data in the training systems (where required

  • Manage technical links and interfaces between the content and learning system (i.e.,  intranet, internet)

  • Follow the course content change process

  • Facilitate and deliver end-user support

  • Proactively identify and address risk areas associated with the end user training program

  • Willing to travel (if required)

 

Skills and Qualifications

Must Have

  • JDEdwards (2+ years) end user training program experience

    • SCM and Production (nice to have)

    • SME/functional (nice to have)

    • English proficiency

    • Polish and German (nice to have) 

  • Aptitude and enthusiasm for learning and for teaching others

  • Able to deliver classroom and virtual learning, motivating learners through effective training methodologies both in group and individual classroom dynamics

  • Strong verbal communication and presentation skills. Comfortable training in front of large audiences

  • Strong facilitation and meeting skills

  • Strong BA skills

  • Demonstrates patience necessary to respond to end user learning needs in a productive manner

  • Proven ability to consult with stakeholders to identify training delivery requirements

  • Empathy for users who may be struggling with content or concepts

  • Able to organize information into hierarchies, flows, taxonomies, or other structures to clearly convey information to learners

  • Plan, prioritize, organize, and coordinate training content updates and modifications

  • Experience developing learning documents and materials (e.g., storyboards, presentation materials, participant guides, job-aids)

  • Advanced application software skills including Windows, PowerPoint, Word & Excel

  • Able to work with a team of trainers and SME

  • Determine the success of course content through aggregation and analysis of customer and student feedback

  • Promotes change initiatives—positive, team player—open to change

  • Proactive, dynamic, motivational, collaborative

  • Experience with manufacturing industry an asset

 

 

Compensation

$110-$125/hour depending on experience.

Think you'd be a great fit for Harbinger, but don't see your role listed here? Send us a copy of your resume and a short message about who you are and what you do. 

We're always looking for great talent!