• Greg Roth

The New Era of Change Management is Practical

Some say that the practice of change management was coined in the early 2000s, which grew out of the need to address the impacts change was having on people.  As we look back over the past decade, change continues to evolve. Here’s an overview of some we’ve seen over the last ten years:

  1. We now use the internet for far more than school and work, and the largest purchasing platforms and streaming sites are hosted on the web. There’s almost nothing you can’t do online!

  2. Customers are in charge! Businesses can thrive or die based on reviews, and how they respond to customer inquiries.  Customers are also increasingly controlling what kind of products we see. A great example is when a female fan of Stephen Curry a professional basketball player for the Golden State Warriors, wrote him a letter about not being able to find his signature shoe in girl sizes. F