• Adam Rifai

How do you collect the right information when creating training content for clients?



We've had a thought-provoking past few weeks to say the least and a lot has changed in our everyday lives. Some things will revert to their pre-COVID-19 state after a few months and others will stick around for a significant amount of time. This is neither good nor bad, it's just change. To me, change is a sign of development and improvement, so I see our current situation as an opportunity to precisely do that.


A few months ago, I was asked: "How do you collect the right information when creating training content for clients?". At the time, I focused my answer on learning about the client and catering the content towards their learning styles so that they can become experts. Now, I don't think this has changed, but I do believe that there are more things to consider when collecting information. For example, how adaptable are the client's business processes, and how could a circumstance, like COVID-19, affect the training material? These are new considerations that I will explore later in this pos