How to use the new DEPP portal
Click the Link below to take the course
What was Done?
This E-Learning course is a simulation that walks external partners of Direct Energy through the new portal they will use to complete sales and servicing. The user must interact with the course to proceed to the next step allowing them to familiarize themselves with the new look and feel, as well as, the updated processes and steps required to use the portal.
What were the Benefits?
This was made available to external partners online, allowing them the flexibility on how (mobile, iPad or desktop) and when to complete the course. Similar to the example above, by requiring the user to click to proceed, their ability to retain and perform the tasks increases insignificantly. This course was also provided to them prior to the launch of the new portal. Doing so helped to reduce the number of inquiries at launch, and provided them with time to ask questions and share any comments and concerns with Direct Energy before the go-live date.